Major Accountabilities

Global Control Tower Responsibilities

• End‑to‑end, real‑time monitoring: Track shipments via GPS/courier portals and alerting tools; proactively identify risks and intervene to protect delivery timelines, with special attention to China lanes.
• Risk assessment and escalation: Apply the Control Tower playbook to assess severity, escalate promptly, and drive mitigation to avoid impact to patients and operations.
• Courier & internal coordination: Serve as the single point of contact with couriers/LSPs and internal logistics; for China shipments, engage local providers directly to expedite resolution.
• Tracking & data integrity: Maintain accurate, timely status updates and master shipment records to support operational decisions and audit readiness.
• Performance insight: Produce regular trend/performance reports, identify root causes of delays, and recommend process improvements.

On-Site Customs Support (Haiyan)

• Trade master data stewardship: Review, assign, and monitor correct customs data for all site shipments in the trade system.
• Licensing & clearance execution: Ensure valid import/export licenses; execute clearances and coordinate logistics in accordance with trade compliance policy and SOPs.
• Declaration accuracy & post‑entry actions: Validate the correctness of customs declarations; liaise with internal/external partners to complete post‑declaration amendments when needed.
• Daily import/export operations: Oversee day‑to‑day site shipments to ensure on‑time delivery to destination.
• Regulatory & stakeholder liaison: Interface with Chinese Customs, NMPA-related stakeholders, suppliers/agencies, and brokers on customs and trade topics; supervise customs agencies to NVS standards.
• Cross‑functional alignment: Collaborate with Country Customs & Trade Compliance and Global Funds Flow to keep global customs valuation up to date and consistent.
• Records management: Maintain accurate documentation, licenses, and agreements per legal and regulatory requirements.

Key Performance Indicators

• On‑time delivery rate (global and China lanes).
• Proactive risk resolution rate (issues mitigated before delivery impact).
• Customs clearance cycle time and first‑time‑right declaration accuracy.
• License readiness/coverage (valid licenses available prior to movement).
• Data quality in trade/monitoring systems and audit‑readiness of shipment records.
• Exception recovery lead time and timeliness of status reporting.
• Compliance metrics (adherence to trade policy, SOPs, China regulations/NMPA expectations).

Additional Specifications Required for the Position

• Education/Experience: Bachelor’s in Logistics, Supply Chain, International Business, or related field; >5 years in customs clearance and/or logistics management (or equivalent).
• Regulatory expertise: Working knowledge of China import/export and NMPA‑related regulations; keeps current with regulatory changes.
• Language: Fluency in Mandarin and English (written and spoken).
• Systems & analytics: Proficiency with operational and data tools (e.g., Excel, Power BI, Outlook) to monitor shipments, analyze trends, and support fast decision‑making.
• Stakeholder & Relationship Management: Proven ability to liaise with couriers, customs, brokers, and suppliers; supervise agencies to company standards; and build strong, trust based relationships with internal and external partners, including regulatory authorities.
• Skills & Mindset: Strong problem solving under time pressure; proactive, organized, and team oriented; excellent communication to explain business impacts clearly, escalate issues confidently to business leaders, and engage external authorities effectively; resilient, solution oriented, and demonstrates a positive, proactive approach to 24 hour emergency coverage while managing multiple priorities.