摘要
About the Role
1. Facility Operations & Customer Engagement
- Ensure the workplace is comfortable and productive for employees.
- Collect and act on customer feedback to improve workplace satisfaction.
- Manage space allocations, office moves, and seating arrangements according to business needs.
- Address daily facility issues, ensuring reliable and efficient site operations.
2. Maintenance & Compliance
- Monitor health, safety, and energy usage to improve efficiency and sustainability.
3. Vendor and Service Management
- Work with procurement to ensure cost-effective services.
- Manage providers for cleaning, security, landscaping, food services, etc., and assess their performance using metrics like SLAs and KPIs.
- Negotiate contracts and identify opportunities for cost reduction.
4. Workplace Support Services
- Supervise non-technical services such as reception, mail delivery, cleaning, pantry management, office supplies, and transportation.
- Coordinate services like parking, shuttle management, and gym operations.
5. Health, Safety, and Environment Compliance
- Ensure facilities meet health, safety, and environmental standards.
- Promote a positive safety culture and proactively mitigate risks.
6. Real Estate Management
- Communicate with landlords on building maintenance and sustainability improvements.
- Handle lease-related negotiations with Procurement and Legal.
- Collaborate on service delivery and improvements.
7. Metrics and Reporting
- Track and report key performance indicators (KPIs) such as financial results, customer satisfaction, and energy efficiency.
- Provide insights on space usage, service quality, and cost efficiencies.
Experience / Skills Required
- Technical Expertise: 5 years' experience in facility management (preferably in pharmaceuticals or related industries), with knowledge of operations, finance, and maintenance.
- Leadership: Ability to lead projects and vendor teams effectively.
- Vendor Management: Skills to select vendors, negotiate contracts, and ensure high performance.
- Problem-Solving: Proactively resolve challenges to ensure business continuity.
- Communication: Strong interpersonal skills to interact with stakeholders and employees.
- Education: Bachelor’s in Business Administration, Finance, Architecture, or Engineering (engineering is recommended for specific sites).
- Languages: Fluent English and Italian
Why Novartis: Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture
You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook (https://www.novartis.com/careers/benefits-rewards).
Commitment to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
